These terms and conditions govern the sale of Products and provisions of services by MalletMan (Seller). These terms and conditions (“Agreement”) take precedence over Buyer’s supplemental or conflicting terms and conditions to which notice of objection is hereby given. Neither Seller’s commencement of performance or delivery shall be deemed or construed as acceptance of Buyer’s supplemental or conflicting terms and conditions. MalletMan’s failure to object to conflicting or additional terms will not change or add to the terms of this agreement. Buyer’s acceptance of the Products and/or Services from Seller shall be deemed to constitute acceptance of the terms and conditions contained herein.
1. Orders: All orders placed by Buyer are subject to acceptance by Seller. Orders may be cancelled with Seller’s informed consent. All orders must identify the products, unit quantities, item numbers, applicable prices and requested delivery dates of the Products being purchased. Unless otherwise agreed, all materials will be shipped no later than thirty (30) days from the date that Seller accepts the purchase order. Seller may in its sole discretion allocate Product among its Customers. Seller may designate certain Products and Services as non-cancelable, non- returnable (“NCNR”) and the sale of such Products shall be subject to any special terms and conditions contained in Seller’s Order Acknowledgement or NCNR Letter, which shall prevail and supersede any inconsistent terms and conditions contained herein or elsewhere.
2. Prices: The prices of the Products are those prices specified on the front of the invoice or on the website. Pricing for undelivered Products may be increased in the event of an increase in Seller’s cost, change in market conditions or any other causes beyond the Seller’s reasonable control. Price quotations shall automatically expire in thirty (30) days from the date issued, or as otherwise stated in the quotation.
3. Taxes: Unless otherwise agreed to in writing by Seller, all prices quoted are exclusive of transportation and insurance costs, duties, and all taxes including federal, state and local sales, excise and value added, goods and services taxes, and any other taxes. Buyer agrees to indemnify and hold Seller harmless for any liability for tax in connection with the sale, as well as the collection or withholding thereof, including penalties and interest thereon. When applicable, transportation and taxes shall appear as separate items on Seller’s invoice.
4. Payment: Payment may be made by check, money or purchase order, credit card, Cash App or wire transfer (all fees are borne by the Buyer). Where Seller has extended credit to Buyer, terms of payment shall be net thirty (30) days from date of invoice, without offset or deduction unless otherwise noted. On any past due invoice, Seller may impose interest at the rate of one and a half percent [1.5%] per month. If Buyer fails to make each payment when it is due, Seller reserves the right to change or withdraw credit and thereby suspend or cancel performance under any or all purchase orders or agreements in which Seller has extended credit to Buyer. In the event of default by Buyer, Seller shall be entitled to costs, fees, and expenses, including but not limited to recovery of attorney fees, court costs and fees, and collections costs.
Refund and Cancellation Policy
Returns: Only products originally shipped from MalletMan or from an authorized supplier (drop-ship) will be considered for return to MalletMan. By a Customer requesting return of products to MalletMan, the Customer certifies that the products were purchased from MalletMan and there has been no substitution of the product from another supplier, distributor or other source of the product. Any return must be in standard secure packaging and in unused condition except if approved for failure analysis/warranty evaluation by a MalletMan sales representative via email confirmation.
Exchanges: Any item for exchange must be in new condition and in standard secure packaging. Exchanges must be approved by a MalletMan representative. Defective item(s) may be exchanged/returned for the same item. Items purchased from MalletMan that have been used can be returned, however, altered and any items that have been sold as NC/NR will not be accepted for exchange.
Non-Cancelable and Non-Returnable Items: Products listed as NC/NR status (Non-cancelable and Non-Returnable) are identified on the invoice.
Return Freight / Restocking Fee: MalletMan does not charge a restocking fee, however MalletMan does not refund the original shipping and handling charges. Customer is responsible for all return freight charges. MalletMan does not accept COD shipments.
Refunds: Upon receipt and inspection of returned item(s), MalletMan will advise of the refund status. In the case of factory warranty or failure analysis, MalletMan will issue any applicable credit pending manufacturer confirmation of failure. MalletMan initiates credits via any reasonable method of payment with consent from Buyer. Refunds via credit card can take up to 10 business days to post to the account.
How to Return an Item: 1. Contact a MalletMan sales representative within 30 days of ship date of item(s) by calling us @ 410-783-9666 or by emailing firstname.lastname@example.org. 2. Once the return has been approved by MalletMan, we will honor our commitment within any reasonable time period. Customers should return items to: MalletMan, 5212 Saint Georges Ave. Baltimore, Maryland 21212-4344 stating the agreed reason for the return. The original receipt is not mandatory but will be helpful.
Fulfillment Policy/Shipping Policy
Delivery and Title: Unless specified by buyer, all deliveries will be made via Unites States Postal Service (USPS). Title and risk of loss pass to the Buyer upon delivery of the Product to the carrier. Seller’s delivery dates are Standard Terms and Conditions are estimates only and Seller is not liable for delays in delivery or for failure to perform due to causes beyond the reasonable control of the Seller, nor shall the carrier be deemed an agent of Standard Terms and Conditions. A delayed delivery of any part of an Order does not entitle Buyer to cancel other deliveries.
Our Business Address/Location
MalletMan, 5212 Saint Georges Ave, Baltimore, MD 21212-4344